The public sector deals with a treasure trove of sensitive data, from social security numbers to payment information. Hackers know this and have increasingly turned their focus to local and state government agencies. Consequently, these organizations must implement data compliance best practices to safeguard personally identifiable information (PII) and avoid stiff penalties. For example, in 2016, dozens of Los Angeles County employees gave in to a phishing attack. As a result, hackers gained access to the personal data of nearly 800,000 people. Attackers can then sell personal information or use stolen credentials to access government systems or disrupt critical services.
Municipal governments typically field hundreds of public records requests each year. Fulfilling those requests can cost public agencies hundreds of thousands of dollars, in addition to substantial time and frustration. But approaching public records requests with eDiscovery technology streamlines the process and greatly eases the burden. Public Records Laws and eDiscovery Public records requests and eDiscovery refer to two distinct but related processes. Large organizations have dealt with eDiscovery requests for decades. Many of the best practices used by these organizations easily apply to public records requests, as well. In fact, the U.S. Attorney General advised using modern technology to