How to do Quality Control and Compliance Recording in the Age of COVID-19, Zoom and Teams

By |2020-08-07T08:19:35-04:00July 15th, 2020|Data Compliance, Information Governance and Management, Trending|

We have all heard it. “This call may be monitored for quality assurance or compliance purposes.” Indeed, companies in various industries, including commodity brokerage, stocks, and investment management organizations, include compliance recording in their normal operations. They record calls and video conferences to minimize liability, ensure the quality of customer service, and improve workforce engagement. However, meeting governmental compliance and regulatory obligations remains the most compelling reason to record. Moving to the Cloud Call recording technology worked well when users connected through a PBX or isolated phone system and phone calls remained the norm. But the shift away from standard phone

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3 trends transforming the modern workplace

By |2020-08-07T09:25:43-04:00June 8th, 2020|Office 365 and Migration, Trending|

Three trends transforming the modern workplace. Advances in technology and shifting workforce demographics are creating a more fluid work environment, redefining what productivity looks like, and empowering individuals to work smarter. With an influx of new talent that values experiences, continued learning, and collaboration over financial compensation, leadership will have to take a forward-looking approach to restructuring the workplace landscape. Innovative technologies can help all organizations respond to workplace trends and create dynamic environments that incentivize and empower the next generation of employees. Encouraging and accommodating remote workers In the modern workforce, out of sight doesn’t mean out of mind.

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Meet the Smaller Post-COVID-19 Office Space

By |2020-08-07T09:31:31-04:00May 27th, 2020|Office 365 and Migration, Trending|

COVID-19 will end at some future date. Either a vaccine, effective treatment, herd immunity, or all three will relegate it to the historical dustbin of bad things that came and went. Its effects will last much longer, likely resulting in a generally smaller post-COVID-19 office space. In the short-term, safety concerns will prevail. The need for space to keep employees further apart will likely balance out lower in-office counts resulting from increased work from home (WFH). Long-term forces could reveal a different picture. Offices might very well shrink due to permanent support for increased WFH and the elimination of server

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Harness the Benefits of Cloud Computing for Remote Work

By |2020-06-11T14:01:37-04:00April 21st, 2020|Trending|

In 2018, a journalist predicted that by 2020, nearly seventy-five percent of the workforce would work remotely. While the future he envisioned likely looked substantially different than our current reality, here we are. The majority of the global workforce has left the office. And forward-thinking organizations are realizing the benefits of cloud computing for remote work. Consider a typical workday for a member of a marketing team. In the course of the day, she will likely conduct video conferences with team members and external consultants. She might work with a colleague to edit a presentation for next week’s executive meeting.

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4 Tips for Sharing Bandwidth During a Pandemic or Anytime

By |2020-06-15T09:38:39-04:00April 9th, 2020|Trending|

You jump on an important video conference with your team, but the video feed freezes. Frustrated, you look around your house, only to find your son playing Call of Duty online and your daughter video chatting with her friends. Upstairs, your husband uploads a lecture for his students. Pause. Take a deep breath. And check out some tips for sharing bandwidth. Bandwidth Basics At work, hundreds of employees use the internet simultaneously without any perceivable impact on performance. At home, however, a handful of family members sharing bandwidth can bring the system to a crawl. Home networks simply cannot handle

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Messaging Architects has been providing professional consulting services around unstructured data and information governance for over 12 years.  Our topnotch experienced project management and engineering team assists organizations to address information risk management strategies, eDiscovery processes, data security and information management policies.    Information is an organizations biggest asset but it can also be that organizations biggest risk.

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